Terms and Conditions

The present "TERMS AND CONDITIONS" govern the access and use of the Website, www.gensetcomponents.com, owned by GENSET COMPONENTS, as well as its subdomains and products and services offered therein.

The terms and conditions below set out the basis for use of the services of this portal. The user declares that they are enjoying the information services provided by GENTSET COMPONENTS portal and regulates the conditions to purchase GENSET COMPONENTS products, in accordance with current legislation and these term and conditions. This legal information complements the Personal Data Protection Policy set out elsewhere on this website.

GENSET COMPONENTS recommended all users of the website to read these Terms and Conditions prior to navigating through it or purchasing any of the products offered therein.

1.- PURCHASE OF PRODUCTS

The purchase of any of the products offered on the Website is accordance using   standard purchasing procedure used in e-commerce.

Prior to the payment of each product, the user must confirm that he has read and accepts these Terms and Conditions of Use, with the final payment of the product.

Subsequently, the user will receive an email confirming the purchase of the product in his account, with its reference number of the order, as well as the product purchased and the price paid for it.

At this moment, the purchase agreement between the user and GENSET COMPONENTS is completely formalized.

Finally, the user will receive an email informing about the shipping of the product from the stores of GENSET COMPONENTS.

All products are subject to availability at the time of purchase. If any product are not in stock of GENSENT COMPONENTS, they will contact to the user who has purchased the product to inform them to the situation, as well as inform and assist them in their right to cancel the purchase if the user wishes to exercise it.

Notwithstanding the foregoing, if due to exceptional circumstances it is not possible to process a purchase order, GENSET COMPONENTS is obliged to reject that purchase. GENSET COMPONENTS has the right to reject at any time and in its sole discretion the processing of an order is still expressly collected after sending the purchase confirmation to the user.

GENSET COMPONENTS reserves the right to modify the existing product portfolio without prior notice, eliminating, modifying or adding products, not being responsible for it before the user or third parties.

2.- PRICES AND PAYMENTS

The prices of each product will be published at each precise moment on the Website. GENSET COMPONENTS reserves the right to modify the prices of the products published on the Website without prior consent; this modify will not affected to the purchase products by the users once the purchase confirmation.

Notwithstanding the above, it could happen that there will be an error in the publication of the price of the products; in this case GENSET COMPONENTS is forced to repair this situation as soon as it is discovered.

If any purchase of the product has wrong price, as soon as GENSET COMPONENT become aware of this situation, they will offer to the user the option of confirming the purchase at the correct price or canceling said purchase. In the case of cancelling the purchase, the contract will be canceled automatically and the price paid for the product will be reimbursed to the user.

GENSET COMPONENT informs to the user that in order to apply the previous exception, the error in the price must be clear and clear, in such a way that it can be easily recognized as an error by the user.

Accepted means of payments they are the following:

- Credit card or debit card personal or company (Business or Corporate). VISA and MASTERCARD cards will be accepted.

- PAYPAL secure payment platform, through the user's private and personal account.

- WIRE TRANSFER.

The personal data of the user will be processed according to our Privacy Policy.

3.- SHIPMENTS

GENSET COMPONENTS will deliver the orders in perfect condition at the address indicated by the user in the corresponding form within 24/72 hours.

GENSET COMPONENTS is fully responsible for ensuring that its products are delivered in perfect conditions of use. GENSET COMPONENTS is responsible for any damage that any of its products may suffer, as well as its loss, during transit from its warehouses to the place of delivery.

GENSET COMPONENTS does not assume any responsibility when the delivery of orders is not made as a result of the data provided by the user are false, inaccurate or incomplete as well as for causes attributable to the user.

GENSET COMPONENTS considers the confirmation of payment a necessary condition to be able to maintain the delivery terms. However, the terms indicated to the user are an estimate and may vary due to logistics or force majeure. In case of delays, it will be informed in a timely manner.

The delivery period is indicated in calendar days, counting from the confirmation of receipt of the corresponding bank transfer. This period may vary depending on the products and the provinces of delivery.

The estimated shipping times are:

Spain:

• Peninsula: Standard Service: 48-72 hours approximately. With stock available.

• Balearic Islands: Standard Service: 48-72 hours approximately. With stock available.

• Canary Islands, Ceuta and Melilla. They are excluded from the scope of delivery due to customs barriers that denature the conditions of the shipment according to our type of article.

Europe:

• Express Service: 72 hours maximum. With stock available.

Rest of the world:

• International service: 72 hours maximum. With stock available.

The delivery time will be extended on holidays.

In cases in which the volume of orders entails reduces the available stock, the customer will be informed by GENSET COMPONENTS to a new delivery period which will be as short as possible. If the product selected by the user could not to be replenish in the stock, the client will be informed by GENSET COMPONENTS, according to his own decision, selects a new product with similar characteristics and price, or cancels the order, in which the last option, the payment done by the selected products will be returned.

If an unjustified breach of more than 20 days occurs on the expected delivery date, the customer may request the revocation of the contract, the consequent cancellation of the order and the return of the delivered quantities.

The delay attributable to the client by it will not be considered a breach in the delivery terms.

Upon delivery of the goods, the customer will receive the corresponding delivery note and a copy of the invoice. At the same time, the corresponding original invoice will be sent to the email address provided by the client.

4.- RETURN POLICY

GENSET COMPONENTS is characterized by the quality of the products it sells and the service to its customers. Therefore, our Return Policy is based on simplicity and the ability to accept product returns.

As for the return, this can be due to two reasons:

- Product with manufacturing defect, damaged or wrong (GENSET COMPONENTS is fully responsible for the costs associated with the return).

- Right of withdrawal. The Law of Protection of consumers and users configures a right of all consumers based on the ability to return a product within 14 days of receiving it. GENSET COMPONENTS is not responsible for the costs associated with the return in case of withdrawal (they are paid by the client).

The procedure to this right: to contact our Customer Service immediately, by email to info@gensetcomponents.com, indicating the following:

- Name and e-mail address with which the purchase was made.

- Number and date of order.

- Products purchased, including their price.

- Reason for the return.

Once your request has been analyzed, the necessary instructions to return it will be sent by e-mail.

Please note that according to our Return Policy, returns of our products will not be accepted after 14 days of receiving the order.

Once the product (s) returned by the customer has been received, GENSET COMPONENTS will be responsible for reimbursing the amount paid in full or replacing or changing the product within 48 hours.

All products must be returned in their original packaging with all the attached documentation, avoiding as much as possible that the product is damaged during the return, otherwise, it will not be possible to obtain a full refund of the amount paid for the returned product.

Please be sure to send the product safely to avoid damage. The goods are your responsibility until they reach our warehouse.

5.- WARRANTY

All products offered on the Website have the manufacturer's official guarantee, in accordance with Royal Legislative Decree 1/2007, of November 16, which approves the revised text of the General Law for the Defense of Consumers and Users and other complementary laws.

A product will be considered to meet the conditions of use provided that it meets the following conditions:

- Suitability and aptitude for the normal use of a product of the same type or category.

- Similarity with the description of qualities and specifications of the product granted by GENSET COMPONENTS.

- Existence of the quality and expected performance in a product of the same type or category.

- Absence of defects of any kind in the manufacture of the product.

- Acceptance by GENSET COMPONENTS for other uses not previously contemplated.

In case of non-compliance with the above conditions of use, GENSET COMPONENTS is responsible for repairing, replacing, reducing the price or, where appropriate, resolving the contract of sale at no cost to the user.

Normal use and deterioration, loss or theft are not covered within our warranty. It is necessary to present proof of purchase for all warranty claims and repair requests, so you must keep the purchase receipt or invoice.

Notwithstanding the foregoing, the existence of improper use or misuse by the user, whether due to error, omission or recklessness of any kind, shall be sufficient reason to exempt GENSET COMPONENTS from warranty liability.

6.- LEGAL AMENDMENTS

GENSET COMPONENTS has the right to review and modify these Terms and Conditions of Use at any time. The user will be subject to these Terms and Conditions of Use at the time they are accepted by the user, unless any modification with retroactive effect is required by legal imperative, in which case said modifications will apply to orders and confirmed.

7.- CONTACT AND COMMUNICATIONS

The applicable law requires that part of the information and communications sent by GENSET COMPONENTS to the user be written.

By accepting these Terms and Conditions of Use, the user accepts and undertakes to make most of their communications with GENSET COMPONENTS by electronic means, at the following address: info@gensetcomponents.com

GENSET COMPONENTS will maintain its communications with the user by email or through publications on the Website. The user agrees to this means of communication, and also pledges to communicate with GENSET COMPONENTS through this means of communication, recognizing that all notice, information and / or communication sent by GENSET COMPONENTS electronically complies with all the legal requirements.

For any questions or queries regarding the Terms and Conditions of Use, the user must contact GENSET COMPONENTS through their email.

8.- APPLICABLE LAW AND JURISDICTION

The operation and use of the Website, www.gensetcomponents.com, as well as these Terms and Conditions of Use are governed by applicable spanish law. Likewise, for any questions or disagreements that may arise in relation to these Terms and Conditions of Use or the Website, the user and GENSET COMPONENTS establish the Courts and Tribunals of Jaén (Spain), expressly waiving any other jurisdiction that may correspond.