Returns

GENSET COMPONENTS is characterized by the quality of the products it sells and the service to its customers. Therefore, our Return Policy is based on simplicity and the ability to accept product returns.

As for the return, this can be due to two reasons:

- Product with manufacturing defect, damaged or wrong (GENSET COMPONENTS is fully responsible for the costs associated with the return).

- Right of withdrawal. The Law of Protection of consumers and users configures a right of all consumers based on the ability to return a product within 14 days of receiving it. GENSET COMPONENTS is not responsible for the costs associated with the return in case of withdrawal (they are paid by the client).

The procedure to this right: to contact our Customer Service immediately, by email to info@gensetcomponents.com, indicating the following:

- Name and e-mail address with which the purchase was made.

- Number and date of order.

- Products purchased, including their price.

- Reason for the return.

Once your request has been analyzed, the necessary instructions to return it will be sent by e-mail.

Please note that according to our Return Policy, returns of our products will not be accepted after 14 days of receiving the order.

Once the product (s) returned by the customer has been received, GENSET COMPONENTS will be responsible for reimbursing the amount paid in full or replacing or changing the product within 48 hours.

All products must be returned in their original packaging with all the attached documentation, avoiding as much as possible that the product is damaged during the return, otherwise, it will not be possible to obtain a full refund of the amount paid for the returned product.

Please be sure to send the product safely to avoid damage. The goods are your responsibility until they reach our warehouse.